Introduction
gentle-lynx ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.
By using our website or enrolling in our courses, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Name and contact details when you submit an enrolment form
- Email address for communications
- Course preferences and selections
- Any additional information you choose to include in form submissions
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
- IP address (anonymised where possible)
How We Use Your Information
We use the information we collect to:
- Process enrolment requests and course registrations
- Communicate with you about courses, schedules, and related matters
- Improve our website and services
- Send administrative communications
- Respond to your enquiries
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual necessity: Processing required to fulfil course enrolments and service delivery
- Legitimate interests: Improving our services and communicating relevant information
- Consent: Where you have given explicit consent for specific processing activities
- Legal obligation: Where processing is required by law
Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist with our operations (under strict confidentiality agreements)
- Professional advisers where necessary
- Regulatory or governmental bodies when required by law
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Course records: 7 years from course completion
- Enquiry records: 2 years from last contact
- Financial records: As required by law
Your Rights
Under data protection laws, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact us at [email protected].
Security
We implement appropriate technical and organisational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
gentle-lynx
47 Ecclesall Road
Sheffield, S11 8PR
United Kingdom
Email: [email protected]